Saturday, February 11, 2017

Hotel Review: Sofitel Philippine Plaza

Almost Perfect,  But...
By Cherry Moriones Doromal
(Review Posted on Trip Advisor with Immediate Response from Sofitel )

I had many chances visiting Sofitel for dining, recreation, special occasions and bonding moments, and yesterday's visit, particularly at Le Bar wasn't quite impressive (though not really bad at all). The reason was that we were seated next to the counter where most of the staff at the time converged and were exasperatingly discussing internal issues. Though I did not intentionally listen to their issues whatsoever, it was unlikely to experience such at anytime in a supposed 5-star hotel, where "class" or "refinement" is mandatory at all times. Also, the quality of ingredients in "Make Your Own Sandwich" wasn't excellent in terms of presentation; hence, not very appetizing at all. 

Moreover, I wonder why my table wasn't properly set that I had to ask for my own placemat and utensils when the food was served. We also had to ask for water (without prior offer) since we obviously ordered sweets. It was off-peak, by the way. No need to mention that we expect to get more even if we pay more whenever we prefer 5-star hotel and fine dining restaurants over other restos.

This is, of course, not to lambaste a respected institution. It is just an honest observation from a blogger-diner, along with a friendly reminder that even ordinary restaurants should know the rudimentary needs, table setting and courtesy for dining. On a positive note, the manager and the chef were trying to be helpful to orient us with our food choices.

In addition, the washroom along the hallway going to Sunset Pavillon was filthy. My sons said the men's washroom smelled bad as well.

Update: Sofitel responded via Trip Advisor through its manager as follows:

Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review 
Feb 8, 2017
Dear Cherry D,

Bonjour Mabuhay!

We appreciate that you took the time in sharing your feedback on your recent stay with us. It is always our aim to exert every effort by providing top-notch service and well-appointed products to ensure that our guest’s expectations are met, if not, exceeded.

On the other hand, we regret that this was not the case, based on your review. Your comments about the quality of ingredients in “Make Your Own Sandwich” will be address immediately and to make necessary improvement on our daily operations to better help us determine where we stand in terms of guest satisfaction.

It is a delight to know that you appreciate the service rendered to you by our ambassador and chef at Le Bar. We hope that you will give us another opportunity to show to you what the Sofitel brand is known for. 

Resto Review: Peri Peri

Hearty Take Out Lunch from Peri-Peri Charcoal Chicken
By: Cherry Moriones Doromal
(Review posted on my Trip Advisor Account as well)

As I always emphasize in my reviews, quality of food and service are top priorities for me in rating a restaurant. These were excellently met by Peri Peri upon my recent visit. I wasn't there to dine in. I was in a Grab and stopped by to buy to-go coffee and pastries from Starbucks which is located beside Peri Peri. 

As I passed by the store, the seemingly cowboy staff greeted me good morning with genuine smile on his face. That gesture alone prompted me to order a variety of to-go lunch sets for my family of four. Next, I saw another staff in cowboy costume coming in straight to the kitchen carrying with him some fresh ingredients.

From Starbucks, I went back to Peri Peri to claim my orders but I had to wait a little bit more to allow enough cooking time. That's understandable.

I appreciate it a lot how the resto staff was kind enough to escort me to the car (Grab). The food sets were neatly packed and reached home in awesome quality. As expected of Peri Peri, the sidings were good and the different samples of their sauces (as they're known for) were included in my "take out" box.

Miss U 2016 Party at Okada Manila

So this date with my better half in Cove Manila  with all these beauties concludes my monthlong birthday bash 2017...

In this vid (as far as I can recall): Miss Philippines Maxine Medina, Miss Universe Iris Mittenaere, Miss Gloria Diaz,Ms Korea, Miss USA, Miss Netherlands, Miss Nicaragua, Miss Stella Marquez- Araneta, Mr. Jorge Araneta, Vice Mayor Rico Golez, Paranaque, Miss Argentina, Miss Indonesia

The Official Miss Universe After-Party Feat, Okada Manila