By Cherry Moriones Doromal
(Review Posted on Trip Advisor with Immediate Response from Sofitel )
I had many chances visiting Sofitel for dining, recreation, special occasions and bonding moments, and yesterday's visit, particularly at Le Bar wasn't quite impressive (though not really bad at all). The reason was that we were seated next to the counter where most of the staff at the time converged and were exasperatingly discussing internal issues. Though I did not intentionally listen to their issues whatsoever, it was unlikely to experience such at anytime in a supposed 5-star hotel, where "class" or "refinement" is mandatory at all times. Also, the quality of ingredients in "Make Your Own Sandwich" wasn't excellent in terms of presentation; hence, not very appetizing at all.
Moreover, I wonder why my table wasn't properly set that I had to ask for my own placemat and utensils when the food was served. We also had to ask for water (without prior offer) since we obviously ordered sweets. It was off-peak, by the way. No need to mention that we expect to get more even if we pay more whenever we prefer 5-star hotel and fine dining restaurants over other restos.
This is, of course, not to lambaste a respected institution. It is just an honest observation from a blogger-diner, along with a friendly reminder that even ordinary restaurants should know the rudimentary needs, table setting and courtesy for dining. On a positive note, the manager and the chef were trying to be helpful to orient us with our food choices.
Facilities:
In addition, the washroom along the hallway going to Sunset Pavillon was filthy. My sons said the men's washroom smelled bad as well.
Update: Sofitel responded via Trip Advisor through its manager as follows:
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review
Feb 8, 2017
Dear Cherry D,
Bonjour Mabuhay!
We appreciate that you took the time in sharing your feedback on your recent stay with us. It is always our aim to exert every effort by providing top-notch service and well-appointed products to ensure that our guest’s expectations are met, if not, exceeded.
On the other hand, we regret that this was not the case, based on your review. Your comments about the quality of ingredients in “Make Your Own Sandwich” will be address immediately and to make necessary improvement on our daily operations to better help us determine where we stand in terms of guest satisfaction.
It is a delight to know that you appreciate the service rendered to you by our ambassador and chef at Le Bar. We hope that you will give us another opportunity to show to you what the Sofitel brand is known for.
Bonjour Mabuhay!
We appreciate that you took the time in sharing your feedback on your recent stay with us. It is always our aim to exert every effort by providing top-notch service and well-appointed products to ensure that our guest’s expectations are met, if not, exceeded.
On the other hand, we regret that this was not the case, based on your review. Your comments about the quality of ingredients in “Make Your Own Sandwich” will be address immediately and to make necessary improvement on our daily operations to better help us determine where we stand in terms of guest satisfaction.
It is a delight to know that you appreciate the service rendered to you by our ambassador and chef at Le Bar. We hope that you will give us another opportunity to show to you what the Sofitel brand is known for.
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